404 pages 8/30/04 06:51 |
Check out my custom 404 webpages!
try any non existing link on www.angelicfall.org and you'll see!
it includes 500, 401, 403, 400, etc.
8/27/04 18:07 |
I spent my fifteen minute break earlier calling Charter Communications. I talked to Ernie, and obviously I am in a calmer mood than yesterday. I told him, "Look, I am very disappointed, what are my guarantee that you guys will fix this completely tomorrow?" he wasn't as calm as I was, he stated in an obviously irritated voice, "that's WHY we're having a SENIOR technician go over to your house, cause he has more experience over the years, he should be able to fix that!" at this point he already got to my nerves, I said in a calm voice, "Tell You what, if you guys cannot fix my connection tomorrow, I am completely cancelling my service, and I don't EVER want to pay anything." he noticed i was pissed off at the way i responded to his line, i mean he just treated me as if I was moron, he said "sir, i apologize, i know what you feel (oh yeah?), we have a customer a year ago who had the same situation as you (you mean you guys have been doing the same shit over the past years?), it took that customer a lot of phone calls before we got him connected, Edison of South California turns out, accidentally disconnected the main line in the pole." (jesus, if they had known this KIND of problem, why did they not TRAINED anyone to handle this IN THE SECOND trouble call?). At this point I just told myself to give up, this guy is so fucking impossible. The only question I have is "Why does it take a second phone call before a ticket gets resolved?" his answer was, "because our computers are not designed to bring up trouble tickets, unless that customer calls us." (now i know, probably you guys don't do documentation on all phone calls from the customer, on the personal model, i don't always do, but I do at work, to save my fucking ass).
As for Jeng's question if their customer support was outsourced, no it was not. If they do, I wouldn't have talked to a Filipino, several white guys, a Latina, and other less diligent and educated people. For a good reason, I know outsourced techies like in the Philippines, holds more than a highschool degree... a good guess is that, all of them have Bachelor's.
fuck... charter. 8/26/04 11:05 |
I am so disappointed...
Read the Quote:
"What?!? You guys NEVER did anything for the two week old ticket? I am a new customer, and I'm supposed to be connected a month and a half ago. After six phone calls and four visits from your tech guys all you tell me is that, NO ACTION have been taken in the ticket because you guys need to FUCKING wait for the customer's call? I've been wanting to have connection a month and a half ago, and all you tell me is that, 'we are going to send someone over to see your lines,' what do you mean? FOUR guys have already came here and checked on them. This is my seventh fucking phone call, and you guys DID NOT do anything in the ticket?"
And that my dear friends are the exact words I used to Charter Communication's Tech Support named Shawn. Although I miscounted when I talked to him, (I made total of Nine Phone calls in less than a month.)
It began...
Let's see, I talked to Chris, and he set up my account. After four days, I talked to Mark, and he set up an appointment eight days later (Saturday, July 31). Two men came, installed the cable line and also installed the modem to my computer. Quote: "We can't leave you the modem, there's something wrong with the line in the main hub, we'll have somebody come back here on Tuesday to check on it." I said, Ok, no problem. Tuesday came, August 3, 2004, no one came. I called and talked to a guy whom I did not document the conversation (I was driving, and I forgot to jot down pertinent info when I had the chance to do so), he said "Oh they had your PHONE NUMBER wrong," so I supplied my phone number. He set me up for an appointment at 8am to 5pm (FUCKED UP sked) the Saturday after, which was the 7th of August.
Saturday came, and I waited. And waited... and waited. I called charter at around 11AM, asking them what happened. Talked to NELSON, asked him about WHY I HAVE installation charges, I was offered the service with a WAIVE in the installation charges, was put on hold for about twenty minutes, he said he talked to his supervisor, they are waiving the installation charges, and giving me a $20 dollar credit.
The dispatch came, and attempted to fix my connection. He said it was OK.
The afternoon kept going and I called them again, this time with a different issue, online billing, I had problems registering. Talked to Anna, and she provided me with info regarding the login sequence.
Sunday, August 8, 2004. Connection is still fucked up. Called company and talked to Marco, a Filipino tech guy. He said that he's gonna have some guys go to our place to check on the connection, appointment was wednesday, august 11, 2004.
STILL NO FUCKING CONNECTION.
Called them again the next day, Thursday, august 12, 2004 (undocumented), told me somebody was coming over to our place on Saturday the 14th. I slept through while the guy fixed the connection.
Still no connection.
I was able to contact them again, on Tuesday the 17th. Talked to Maria, told me she's gonna create a ticket number in which she provided.
Today... see my quote in the beginning of this entry.
Tomorrow, I'm going to call them, and have them transfer directly to the supervisor. At the end of this month, my connection with DSL extreme will cease. :( If the supervisor will tell me that "you still owe us," i will tell them some econ lessons. believe me. I FUCKING WILL.
~hellfire~ 8/23/04 14:36 |
i'm currently in an emotional hell. chaose seams to wreak havoc through my nerves and veins. it's one hell of a rollercoaster...
8/19/04 12:47 |
I'm sweating cold sweat right now. My fear is starting to escalate. In about 14 minutes, I will know where I am, and I will know what they think about my job performance. I'm scared beyond means, and I'm doing everything I can to relax. Yes, I feel miserable. I will be locking myself shut for the next five or ten minutes, making way for me to focus on purging the fear building up on me. I'm scared like a shit stuck in the toilet bowl.
8/11/04 22:24 |
i still can't figure out my own financial strategy for the fiscal year 2004-2005.
i can't figure out how to make it work... and believable... and doable at least.
shit. fucking lamer. argh
My breaks... 8/4/04 13:54 |
My Mid-Morning Snack... Well, it's not exactly mid-morning, since i took my morning break at 11am. You know what I had? a bottle of diet pepsi, a banana and a sponge cake (mamon). Nice combination eh?
racism amongst the same race... 13:52 |
Don's white, but he too was a victim of the so called racism. He came to us and told us a story about his experience with a white waiter.
He went to talk about he and his asian-american wife eating at a restaurant. The white server came up to him and said "can't you marry your own kind?" Don's wife walked out upon hearing this. They both left the restaurant.
bummer...
8/3/04 21:52 |
it sucks...
you know what i had for lunch today?
nothing... zero... nada... zip...
i was taking my time to eat lunch. just sat for awhile listen to music, enjoying the cool summer breeze, and drinking my cold water. After about half an hour, i started unpacking my food, and proceeded to open the tupper ware.
I carefully placed the rice and the humba on the passenger seat and prepared my lap for the food.
Swoosh. everything fell on the floor. fuck fuck fuck.
i looked at the time.... it was 1:13pm. fuck. i will never get back on time if i have to buy food.
i ended up having water for lunch.
major bummer.
i left around 7:30pm from work. wow... a full 10.5 hours of work... and a very empty stomach. i got home kinda dizzy.
help me... 12:30 |
oh god help...
i can't breathe anymore...
i don't know where i'm heading..
i don't know where i am...
i'm completely lost and buried under my own burden of stress...
The Angelicfall 8/1/04 21:52 |
you guys check out angelicfall.org i just implemented some stuff on it. hopefully i'll finish it before the end of august, i know it's a long time, but better have it done than not do it at all right? ehehe.